Terms & Conditions

Mustang Contract Terms & Conditions

DRIVER REQUIREMENTS

Drivers must be at least 25 years old to rent our Mustangs, and 35 years old for special models. 

Upon vehicle pickup, both the primary and any additional drivers must present a valid driver’s license in their name.

Extra drivers can be added on site for a fee of 5 € per day. Pre-booking for additional drivers is not necessary.

All drivers should have a driver’s license that has been valid for a minimum of 5 years.

A valid passport or ID card is mandatory for the rental process.

FUEL POLICY

Vehicles are provided with a full or partially full tank of gas. Vehicles should be returned with the same fuel level as when they were received. If the Mustang is returned with less fuel than it was provided, the cost of refueling it to the initial level will be charged to the client.

RESERVATIONS AND PAYMENTS

Reservation requests will be confirmed within 24 hours on business days via email and WhatsApp.

24/7 SUPPORT

We provide 24-hour emergency assistance to all our customers. The contact number is included in the rental agreement.

WHAT’S NOT INCLUDED IN THE RENTAL PRICE

Renters are liable for all fines related to speeding, parking, and other traffic infractions, as well as any administrative costs associated with these fines.

Loss or damage to the car keys will be charged at full replacement cost, with a fee of 50 € for lost keys.

Extra cleaning fees will apply for heavily soiled vehicles. If the vehicle requires more than standard cleaning or if the cabin (including child seats) needs cleaning, you will be charged for the additional effort required to restore the vehicle to its original condition.

PRICE CALCULATION

The price is determined by the pickup and return date and time agreed upon prior to the rental. If you choose to pick up or return the car outside of the agreed period, no refunds will be made for unused time.

Additional:

Child seats and boosters are provided at no additional cost.

Please note that during peak seasons, daily prices may change. In such cases, we will inform the customer about the exact price before confirming the reservation.

IMPORTANT

Renters receive the Mustang in clean and good working condition.

The vehicle must not be used for commercial purposes, animal transportation, lent to persons not listed in the contract, driven under the influence of alcohol, drugs, or certain medications, overloaded, or used to tow other vehicles.

CANCELLATION POLICY

TenerifeMustang.com reserves the right to cancel any reservation if the client is deemed unfit to drive and/or rent a Mustang, regardless of the model. The company strictly prohibits the use of the vehicle for racing, drifting, or burnouts. Should TenerifeMustang.com detect any behavior indicative of such activities, the reservation will be canceled immediately. Any pre-paid amounts will be refunded to the client.

INSURANCE POLICY

All rentals include only Third Party or Liability insurance. No other insurance options are available. In the event of an accident where the client is at fault, the insurance will cover damages to other individuals, vehicles, or property. However, any damages to the Mustang itself will be the responsibility of the client.

REFUND POLICY

Once the vehicle has been rented, NO REFUNDS will be issued for the rental days. This is strictly enforced and non-negotiable.

ADDITIONAL CHARGES

A late return fee of 12 € per hour will be charged for any vehicle returned after the agreed return time. If you anticipate being late, please contact our support team as soon as possible to make arrangements.